Refund and Return Policy

Effective Date: 11/07/2024

Introduction

At Deximpo International Limited, we prioritize customer satisfaction and strive to ensure that our customers have a positive experience with our products and services. This Refund and Return Policy outlines the conditions and procedures for returning products and obtaining refunds. Please read this policy carefully to understand your rights and our practices.

Conditions for Return

We accept returns under the following conditions:

• Unopened Products: The product must be returned in its original, unopened packaging. The seal should not be broken.
• During Delivery: The return must be made at the time of delivery from the courier company. Once the delivery personnel have left the customer’s premises, we will not accept any returns.

Non-Acceptable Returns

We do not accept returns under the following conditions:

• Opened Products: If the product’s packaging has been opened or the seal has been broken, the return will not be accepted.
• Post-Delivery Returns: Once the delivery person has departed from your location, we will not accept any returns.
• Change of Mind: Returns will not be accepted for reasons such as a change of mind.

Shipping Charges

Customers are responsible for paying the shipping charges for the return. These charges will not be refunded.

How to Initiate a Return

To initiate a return, please follow these steps:

1. Inspect the Product: Upon delivery, inspect the product immediately. If you decide to return it, do not open the packaging or break the seal.
2. Contact the Courier: Inform the delivery person of your intention to return the product.
3. Complete the Return: Ensure the product is handed back to the courier without opening it.

Additional Information

For further information or any queries regarding our return policy, please contact our customer service team. We are here to help and ensure that your experience with Deximpo International Limited is positive and satisfactory.

Refund Policy

We prioritize customer satisfaction and aim to process refunds efficiently and transparently. Please review our refund policy to understand the conditions and procedures for obtaining a refund.

Refund Timeframe

We strive to process all refunds within 7-10 working days from the date of approval. Please be patient as we work to ensure that your refund is handled promptly and accurately.

Refund Conditions

• Product Price Only: We will refund only the price of the product. Delivery charges are non-refundable.
• No Partial Refunds: We do not allow partial refunds. The refund will be processed for the entire order amount, excluding delivery charges.

Steps to Request a Refund

1. Initiate Refund Request: Contact our customer service team to initiate your refund request. Provide all necessary details, including your order number and reason for the refund.
2. Return Approval: Once your refund request is approved, you will receive a confirmation email with further instructions.
3. Processing Time: After approval, the refund will be processed within 7-10 working days.

Important Information

• Non-Refundable Charges: Please note that any delivery charges associated with your order will not be refunded.
• Complete Orders: Refunds will be processed only for complete orders. We do not offer partial refunds for individual items within an order.